Question 1

How quickly can we start?

Accepted Answer

Most accounts kick off within 5–7 working days of signing. Discovery happens in week one and the first content calendar is with you before week two ends.

Question 2

Is there a minimum contract?

Accepted Answer

We ask for an initial 90 days so strategy has time to prove itself, then it moves to a rolling monthly agreement you can cancel with 30 days' notice.

Question 3

Does ad spend come out of the retainer?

Accepted Answer

No. Retainers cover strategy, creative and management. Ad budget is paid directly to the platforms so you keep full ownership and visibility.

Question 4

Do you work with our in-house team?

Accepted Answer

Often. We can run everything, or plug in as the strategy and design layer while your team handles publishing and community.

Question 5

Which platforms do you cover?

Accepted Answer

Instagram, Facebook, TikTok, LinkedIn, YouTube Shorts and Pinterest. We recommend only the channels where your buyers actually are.

Question 6

How do you report on results?

Accepted Answer

A monthly report covering reach, engagement, leads, cost per lead and return on ad spend, plus the specific changes we're making next month.

Question 7

Do you own the content you produce?

Accepted Answer

You do. All final files, source artwork and ad accounts remain your property.

Question 8

What does a free consultation involve?

Accepted Answer

A 30-minute call reviewing your current presence, goals and budget. You leave with two or three actionable recommendations whether we work together or not.

Everything you'd want to ask before signing

Working with Smart Reach

Let's turn your social channels into a lead source